Privacy / Cookie Policy
Customer / Prospective Customer Privacy Notice
Who We Are
We are Numatic International Ltd (referred to in this document as “We”, “Us” and “Our”). Our registered office address is:
Numatic International Pty Ltd
Cnr 16th & Pharmaceutical Road
Randjespark, Midrand
1685
South Africa
Introduction
This privacy notice outlines how we use personal information collected through our website (www.numatic.co.za), via contact with our sales or support teams by any channel, when you purchase a vacuum cleaner from us, or if you otherwise share information with us as a customer or prospective customer.
In this document, when we refer to “Data Protection Legislation,” we mean the Protection of Personal Information Act (POPIA) of South Africa, as well as any applicable laws that may come into effect from time to time.
We are committed to complying with the Data Protection Legislation and have developed this privacy notice to ensure you are aware of:
• The personal data we collect about you
• What we do with your information
• How we keep your information secure
• The rights and choices you have over your personal information
We will use your information as outlined in this Privacy Notice. If we need to use your personal information for any other purpose, we will inform you and update this Privacy Notice accordingly.
The Personal Data We Collect
We collect personal information that is necessary to provide our products and services to you, your organization, or your employer, in compliance with the Data Protection Legislation.
The personal information we may collect directly from you includes:
• Name
• Telephone Number
• Email Address
• Postal / Delivery Address
• Company Address
• Employer
• Payment or Billing Information
If you contact us, we may also collect additional information to assist with your query, such as details of any issues, your product serial number, or accessories you may be interested in. When registering your devices, we collect basic contact information, your product serial number and may require a copy of your proof of purchase to validate future enquiries.
We also collect information when you engage with our social media channels. We monitor publicly available content to understand what people are saying about our products and services and to develop them further. This also helps us provide customer service.
We collect limited technical information about your visit to our site to understand how our customers interact with our website.
For our NuTrack Service Offering, we collect and store user access information and system interactions. We act as a Data Processor for our customers and clients and system administrators, as defined by the customer, are responsible for managing user access.
Lawful Basis for Processing Your Personal Data
We will only process your personal data if we have a lawful basis to do so. The lawful bases we rely on are:
• Contract: Processing your information to fulfill a contractual arrangement.
• Consent: Where we have obtained your permission to process your data for a specific purpose. You can withdraw your consent at any time by contacting us or using the opt-out link in our emails.
• Legitimate Interests: Processing based on our interests to provide you with the best products and services in a secure and appropriate manner and to manage our Dealer Network.
• Legal Obligation: Where we have a statutory or other legal obligation to process the information.
• Vital Interest: Processing necessary to protect someone’s health or safety.
Your Rights
You have several rights under the Data Protection Legislation. To exercise any of these rights, contact us using the details provided in the “Contact Us” section.
Your rights include:
• The Right to be Informed: About our collection and use of your personal data.
• Right of Access: To access the personal information we hold about you.
• Right to Correction: To request correction of inaccurate or incomplete information.
• Right to Restrict Processing: To ask us to restrict the processing of your personal data under certain circumstances.
• Right to Erasure: To request the erasure of your personal data, also known as the “right to be forgotten,” under certain conditions.
• Right to Portability: To receive your personal data in a structured, commonly used and machine-readable format and request that it be transmitted to another controller.
• Right to Object: To object to processing of your personal data for certain purposes, such as direct marketing.
For More Information About Your Privacy Rights
The Information Regulator of South Africa regulates data protection and privacy matters in South Africa. You can find more information on their website and access your rights at https://www.justice.gov.za/inforeg/
How We Use Your Personal Data
We use your personal information to:
• Answer your questions and follow up on inquiries
• Process your orders and facilitate returns
• Manage our relationship with you, including feedback and communication
• Improve our business and services
• Promote our products and services
• Manage competitions and giveaways
• Prevent and detect crime
How Long We Retain Your Personal Data
We retain your personal information only for as long as necessary to:
• Deliver our services
• Meet our business needs
• Meet legal obligations
Who We May Share Your Personal Data With
We may share your personal data with:
• Law enforcement or public authorities when required
• Professional advisors and payment service providers
• Delivery service companies
• Ancillary business support services
• Marketing service providers
• Product feedback companies
• Distributors and any organization in the event of a business sale or merger
International Transfers of Personal Data
In some cases, your personal information may be processed outside South Africa. We ensure that appropriate safeguards are in place to protect your data.
How We Protect Your Personal Data
We implement physical, electronic and managerial procedures to safeguard your data, including access controls and employee confidentiality agreements.
Changes to This Policy
We may update this Privacy Notice from time to time. We will inform you of any significant changes.
How to Contact Us
To exercise your rights or if you have questions or complaints about this policy or how we process your personal information, please contact us via our Contact Page.
Cookie Policy
We use cookies to track and improve your online experience. You can disable cookies through your browser settings, but this may affect your access to certain features of our online channels.